Skylight One
Skylight One Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skylight One has a 1.9 star rating from 425 customer reviews and 23% would recommend. Skylight One reviews commonly note account locks, withheld pay card funds, and widespread customer dissatisfaction.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching a live agent.
- Many report locked accounts and withheld pay card funds; prepare to request refunds and file disputes.
- Watch for fees and reported high price level.
Negative Feedback / Risk Areas
- Recurring customer complaints about unresponsive or rude customer service.
- Fraud disputes often unresolved and investigations take 20–90 days.
- Card activation, verification, and withheld funds issues.
Positive Feedback
Some users cite direct deposit, ease of use, and occasional helpful customer support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skylight One has a 1.9 star rating from 425 customer reviews and 23% would recommend. Skylight One reviews commonly note account locks, withheld pay card funds, and widespread customer dissatisfaction.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching a live agent.
- Many report locked accounts and withheld pay card funds; prepare to request refunds and file disputes.
- Watch for fees and reported high price level.
Negative Feedback / Risk Areas
- Recurring customer complaints about unresponsive or rude customer service.
- Fraud disputes often unresolved and investigations take 20–90 days.
- Card activation, verification, and withheld funds issues.
Positive Feedback
Some users cite direct deposit, ease of use, and occasional helpful customer support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseburg, Oregon
Thieves for over a year holding my money Update review May 02, 2026 stars-rating-fullstars-rating-fullstars-rating-fullstars-rating-fullstars-rating-full 1.0 These people need to be sued, look at the
- Money has been held for over a year and not returned; they are scammers.
- Brookdale staff must use them; it takes weeks.
Thieves for over a year holding my money
These people need to be sued, look at their approval rating.
Brookdale employees are forced to use these thieves when hired and takes weeks to move off these criminals.
I say criminals, because they have my money I earned and refuse to give it back.
They say write or call, don't they ask for very personal information.
They are not a bank, they are not your employer stop using them,
they are 100% scammers.
Ive written and called.
They have done nothing in a year. Love to add a few cuss words here.
User's recommendation: SUE THEM IN SMALL CLAIMS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lehigh Acres, Florida
Easy to *** and takes for ever to "investigate" no accountability
- Account was hacked and they refused to take responsibility or return the funds.
- Investigation will take 20 to 60 days.
My account was hacked, and they refused to take responsibility and return the funds. Their investigation will take anywhere from 20 to 60 days, and they do not care about the inconvenience at all.
The places where the account was used are all major corporations with cameras; it should have been solved in hours. I am wondering if the thieves are actually working at this company.
- Account was easily hacked and they refuse to refund
Preferred solution: Full refund
User's recommendation: Not at all, not even a little bit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Pay Card
I paid $25 for a pay Card to be delivered in one to two days and the card has not been received yet!
- Reliable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Verification
Trying to contact customer service but cannot reach. I would like to verify my account so I can add it to my Apple Pay card
Preferred solution: Verification for card to apple pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Landenberg, Pennsylvania
Customer service department is horrible. Didn't help me fix the skylight which will not accept new pics. Currently has 316.
- Unable to get a live call for assistance.
- The frame belongs to my 93-year-old mother-in-law.
- The ribbon to add pictures does not appear.
Could not get anyone to call me live to help me fix. This frame is my 93-year-old mother-in-law's.
Again, the problem is we're unable to add additional pictures. For some reason the ribbon is not coming up across the screen for additional.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount
- Skylight blocked pay card after verification.
- Documents were submitted.
- Support unresponsive; need supervisor contact; over $500 blocked.
of 5/2 I have not had access to my account. Skylight One (nested)said they blocked it due to verification when I hv submitted all documents requested multiple times.
My manager at KFC has also emailed with no response. Now Skylight one wont respond or answer any of the numbers I have called. Im an employee of KFC & this is a pay card that I was provided when I was hired also in which verification was done initially prior to any deposits being made for over 2months. We have contacted cs 8x & have not been able to talk to anyone to resolve this issue.
Just on hold for over 2hrs with music playing. I have called all of these numbers I found available online 186********,188********,173********,186******** & 187******** with no answer only music playing. I need a supervisor direct contact these issue has been since Friday without access to over $500. There was no FRAUD release the block so I can access my funds or close the account & send a check to address on file.
I need my money!!! I have attempted to contact cs over 8x up to 2hrs on hold with music playing. Im about to report to CFPB & BBB.
My money has been stolen or withheld without cause after I have submitted all the things requested.I may have been scammed. Im a student & worked hard for & to save this money.
Preferred solution: Full refund
They are currently doing the same to me (3/20) Customer service is actually very bad. You ask for a supervisor so you can get your case escalated & they hang up without transferring you
I don’t want a netspend card
They need to not be rude and I dont want my netspend card . I want my skylight account back I want to talk to customer service but I cant get a person . I need to talk to a person now
User's recommendation: They are not clear with there talking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for customer service for over 45 minutes
I have waited for customer service with still no response. My card and account are completely locked and i have no idea why!! I need access to my money NOW!
User's recommendation: A real bank
My card won’t work need to talk to an agent
It says my card number is not right and my PIN number is not right I need to get my balance and use my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEvery sense Sunday I call no answer still holding on for a agent still no response
I'm really thinking about closing my account and go somewhere else or with another company thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is restricted it has been restricted since march 7
- My card is locked and I can't access it.
- Please help me resolve this issue.
Im not to sure if your getting my messages but I literally cant take my card being locked no longer I cant take much more of this highly frustrating situation Im going thru since my card been locked please someone help me please
Preferred solution: Just get someone to un restrict my card that’s all
User's recommendation: Don’t use this card customer service is no help
Largo, Florida
I want my money 1030.00 someone hacked my account
- $1,030 debit charge at Target in Pembroke Pines, FL not mine; Skylight won't credit and I wasn't notified.
Someone charged $1,030 on my debit card skylight investigated it and doesn't see that I did not make that purchase at Target the Target that it was used was 200 mi away from me I live in Clearwater and the charge was done in Pembroke pines Florida. Skylight will not credit my debit card for some reason or another I am not happy with this company I never was notified that this transaction was ever done every other transaction I was notified I was not notified of a transaction of $1,030 taken out of my account I would not recommend this company at all no recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHolding my minor child's money
- My 17-year-old can't activate his pay card.
- The call center hangs up and says they can't talk to me, leaving him effectively working for free.
My child is 17 and has not been able to activate his pay card so he's working for free, I call the call center and they hang up on me telling me it's a warning they can't talk to me, they don't speak proper English so I'm assuming they don't know the laws in America that they legally have to talk to me because my child is underage.
User's recommendation: I definitely wouldn't use this card
The activation phone number came off card can’t call to activate
Answer my call to get this resolved . The activation label with phone number to call you came off. I dont have activation number to call and activate my card
User's recommendation: Respond to customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
Today I have had several withdrawals this morning out of my bank account and it wasn't me I also lost my card recently and I have no way of contacting you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my account is restricted
- Cannot access account due to lost email/phone; asks why restricted.
- Needs help recovering password and username; has funds for bills and rent.
Need help getting my password and user name but I don't have the email or phone number to my account any more and want to know why my account is restriction or restricted and was woundering if you could help me in any type of way.. I have money on there and have to pay bills and rent.. can you please help me understand why
Preferred solution: Help with my account
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