Skylight One

My card was compromised by a scammer who did not get any money from my account. However, I called Skylight customer service to let them know.

An unidentified female intended to transfer me to a supervisor, but before she did, she blocked my account without informing me. I was put on hold and left there. I called again, asked for a manager, and was left on hold for 17 minutes. I called the third time; the representative said that due to the misunderstanding, they would mail me another card that day with a two-day delivery time.

On Tuesday (May 28), the card did not arrive. I called again and they said the card was mailed on Friday, May 24. On Wednesday, the card arrived via FedEx overnight; it was never mailed as stated by the five people I talked to on the phone. The last representative discovered his co-workers' lies and had it shipped overnight to cover.

Being placed on hold and left there should never happen. This cost me fees with my storage company, and I lost Poshmark sales in excess of $120.00.

My employer uses NetSpend Skylight ( Brookdale Senior Living) for employees.My account was hacked repeatedly early in January of this year, I have called and talked to various representatives my savings was emptied, disputes were filled, late night phone and emails from representatives verifying my account information which were probably hackers On Wednesday my mobile app informed. me of a problem and to call I called was.

told my account was permanently closed by risk management no warning whatsoever, this action held my direct deposit from being available to me for the. next ten days they say. A detailed review of my account is warranted I'm not sure how much of my money I will have returned to me.

The unauthorized charges. I understand would need to be investigated not my payroll check.i emailed the company only to get autogenerated responses telling me to use my mobile app or the website for my account needs if the account wasn't closed this would be an option not sure this email will get me any closer but it might help the next person avoid this unfortunate ordeal or tighten security of account holders finances as it stands I'm a risk according to your management team, your system is the risk.

My name is Jennifer Pettigrew, ive ben a Skylight one netspend customer since 2018. I went to US bank (check was drawn from US BANK) in Matteson Illinois on 01/06/2024 "with a positive pay" check ($4389.54) from (skylight one/netspend) and It was required to be verified before cashing.

So since the check had usbank on it i decided to go there to avoid check cashing fees. The teller attempted to cash the check beforeverification ( FIRST MISTAKE) which kicked the check out as fraud. She then called to get the verification code (SECOND MISTAKE) which they provided her with which allowed the bank (usbank) to be paid. She then attempted to cashed the check a second time (THIRD MISTAKE, IM OUT!) which came back as fraud again.

There was nothing she could do therefore I left usbank (without my $4,389.54) and called my issuing bank (skylight financial/ netspend) to void the check. Long story short the check couldn't be voided due to usbank was provided the authorization code which entitled them to the funds. Well (usbank) did receive the funds on the 8th of January and told me they returned it on the 9th, since I was not their customer. Well as of today, January 28th, my issuing bank (skylight/ netspend) says nothing was returned to them.

l've been to usbank several times since the 9th, I even went to a different US bank branch thinking that the original location was trying to cover their mistakes. I also called skylight/netspend several times and i also have a recordingof the supervisor stating "US BANK have the funds, and this was on the 24th of January. I've done nothing wrong. Im a working single mother of 3 children.

Those funds were a loan from my 2023 tax refund and my family are in dire need.

We are facing a Eviction at the end of January due to this mishap. Please look into this matter as to I don't know what to do or where to turn.