Tommy B Wzs

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Verified Reviewer

Liars in customer service

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My card was compromised by a scammer who did not get any money from my account. However, I called Skylight customer service to let them know.

An unidentified female intended to transfer me to a supervisor, but before she did, she blocked my account without informing me. I was put on hold and left there. I called again, asked for a manager, and was left on hold for 17 minutes. I called the third time; the representative said that due to the misunderstanding, they would mail me another card that day with a two-day delivery time.

On Tuesday (May 28), the card did not arrive. I called again and they said the card was mailed on Friday, May 24. On Wednesday, the card arrived via FedEx overnight; it was never mailed as stated by the five people I talked to on the phone. The last representative discovered his co-workers' lies and had it shipped overnight to cover.

Being placed on hold and left there should never happen. This cost me fees with my storage company, and I lost Poshmark sales in excess of $120.00.

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Loss:
$160
Cons:
  • Card was cut without knowledge
  • Liars in customer service

Preferred solution: I would like to have my conversation pulled and the employees needs to be retrained,

User's recommendation: Do not use this Asain Based customer service ever, they cannot understand whats being said, and they lie.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ennis, Texas

Taxes

Skylight One - Taxes
Skylight One - Taxes - Image 2

I havent got my taxes, I sent a picture and prove of address and still havent got any feedback . I sent it on Friday

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David C Nrf

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Verified Reviewer

Scrammed

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Someone using my card in MS I live in KY used at a Walmart they wiped out my balance report it immediately while on the phone with skylight they charged my card 2 dollars in overdraft fees before they shut it off of course they found no fraud lol after getting new card someone reported it stolen not me card useless again and another 25 dollars to get a new one looks to me they are the ones doing this to their customers if that is what we our

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Loss:
$128
Cons:
  • Everything they do to you is your fault

Preferred solution: Full refund

User's recommendation: Stay away

Daniel C Feb

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Verified Reviewer

Ordered two debit cards now and haven't gotten either one one

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Company should send debit cards out before the expiration terrible customer service the only bank I know that doesn't send debit cards before the expiration date

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Pros:
  • Easy to track your money easy to use
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Right now I would not recommend

Bradley E Ydv

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Verified Reviewer

Poor and deceptive customer service

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Every time you call someone gives you a different answer. If you ask for a supervisor your call will be placed on hold for 26 minutes then disconnected

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Cons:
  • Bad costumer service

Preferred solution: Accountability

User's recommendation: Avoid

Donna S Lcu

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Verified Reviewer

Locked my Skylight One card giving me hard time for no reason

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I am abroad and went online to check my income. Over suddenly the server locked me up.

So I can't purchase my ticket to go USA. I am calling them waiting 40 minutes on top they asked me ID verification I sent, so they want more letter proof of address. I sent from my prescription address is there on top, they didn't approved.

I been customer 15 year and seems is personal to those Asian wining on phones like *** stars. Bad customer service

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Loss:
$1000
Cons:
  • Bad card no official branch to talk too

Preferred solution: Unlock my money and account

User's recommendation: Terrible experience with customer service

Anonymous
map-marker Charlotte, North Carolina

Dissatisfied account Holder

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My employer uses NetSpend Skylight ( Brookdale Senior Living) for employees.My account was hacked repeatedly early in January of this year, I have called and talked to various representatives my savings was emptied, disputes were filled, late night phone and emails from representatives verifying my account information which were probably hackers On Wednesday my mobile app informed. me of a problem and to call I called was.

told my account was permanently closed by risk management no warning whatsoever, this action held my direct deposit from being available to me for the. next ten days they say. A detailed review of my account is warranted I'm not sure how much of my money I will have returned to me.

The unauthorized charges. I understand would need to be investigated not my payroll check.i emailed the company only to get autogenerated responses telling me to use my mobile app or the website for my account needs if the account wasn't closed this would be an option not sure this email will get me any closer but it might help the next person avoid this unfortunate ordeal or tighten security of account holders finances as it stands I'm a risk according to your management team, your system is the risk.

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Anonymous
map-marker Chicago, Illinois

Poor service

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My name is Jennifer Pettigrew, ive ben a Skylight one netspend customer since 2018. I went to US bank (check was drawn from US BANK) in Matteson Illinois on 01/06/2024 "with a positive pay" check ($4389.54) from (skylight one/netspend) and It was required to be verified before cashing.

So since the check had usbank on it i decided to go there to avoid check cashing fees. The teller attempted to cash the check beforeverification ( FIRST MISTAKE) which kicked the check out as fraud. She then called to get the verification code (SECOND MISTAKE) which they provided her with which allowed the bank (usbank) to be paid. She then attempted to cashed the check a second time (THIRD MISTAKE, IM OUT!) which came back as fraud again.

There was nothing she could do therefore I left usbank (without my $4,389.54) and called my issuing bank (skylight financial/ netspend) to void the check. Long story short the check couldn't be voided due to usbank was provided the authorization code which entitled them to the funds. Well (usbank) did receive the funds on the 8th of January and told me they returned it on the 9th, since I was not their customer. Well as of today, January 28th, my issuing bank (skylight/ netspend) says nothing was returned to them.

l've been to usbank several times since the 9th, I even went to a different US bank branch thinking that the original location was trying to cover their mistakes. I also called skylight/netspend several times and i also have a recordingof the supervisor stating "US BANK have the funds, and this was on the 24th of January. I've done nothing wrong. Im a working single mother of 3 children.

Those funds were a loan from my 2023 tax refund and my family are in dire need.

We are facing a Eviction at the end of January due to this mishap. Please look into this matter as to I don't know what to do or where to turn.

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User's recommendation: Don't do business with them. If something goes wrong they won't help

David M Czm

Amazing Communication

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Help me though everything with no problems, help with getting a new card when old card didnt seem to work

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Pros:
  • Good service
Cons:
  • Bad management

Preferred solution: No

Jennifer P Wfs

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Verified Reviewer

Money not protected

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Someone has been going in my account miles away with a cloned card so I write me a skylight check in the amount of 4,000. Check couldnt get cashed anywhere so I had to void the skylight check and its been 2 weeks and I still dont have access to my money.

They have been giving me the run around about putting the money back on my card.

At this point Ill deal with the scammers by just locking my card but I dont have my funds returned from them yet. Im am very unsatisfied with them one been a customer for 9 years and they are playing with my money.

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Loss:
$4
Cons:
  • Unprotected funds

Preferred solution: Full refund

User's recommendation: DO NOT USE SKYLIGHT ONE THEY DONT CARE ABOUT CUSTOMERS

Zoe W Hnk

Canceled Dispute

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Updated by user Jan 31, 2024

I’d rather die.

Original review Jan 30, 2024

Someone stole $930 from me, the charges are from Montana and I live in Texas. They found no error and closed the dispute without giving me any of my money back. I cant afford to live right now and this might just be the final straw.

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Loss:
$930
Pros:
  • Having your money stolen right under your nose
Cons:
  • Company

Preferred solution: Full refund

User's recommendation: You’re better off dead

victoria r Qxc

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Verified Reviewer

Terrible experience, scammed.

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Skylight One - Terrible experience, scammed.
Skylight One - Terrible experience, scammed. - Image 2
Skylight One - Terrible experience, scammed. - Image 3
Skylight One - Terrible experience, scammed. - Image 4

I went to a different state and tried to make a purchase, my card declined and i couldnt log into my account. i called the help number and got transferred back and forth.

it was my birthday and i wasted two hours of my life trying to get to someone who could help me. i got to the person who could actually help me and they told me to email them a photo of my social security card and a picture of my license. i told them no i cant do that number one because i was on vacation and number two because thats just weird. thats how identitys get stolen.

and my mom was with me because im a minor and the employee freaked out telling me to call back when i was alone. she was unhelpful and everyone who i was transferred to couldnt help me at all.

this company is already sketchy enough but i didnt have a bank account so i had to get my paycheck somehow. do not use even as your last resort

View full review
Loss:
$300
Pros:
  • Easy to sign up
Cons:
  • Terrible customer service

Preferred solution: my money i saved up for months for this trip

User's recommendation: DONT DO IT

Anonymous
map-marker Atlanta, Georgia

Jtrosclair2@***.com

First of all skylight is the sorriest card company out there my card was stolen for me then when I finally got my card in on a different address where I moved to they did not me my other drive protection and I never got it then I had to go over and over them with them about why did they give me a new card when I wanted the same car with the same company so I could get my overdraft protection and it shows that my card was stolen so yes I'm upset and mad and pissed off so I'm going to go ahead and get a lawyer and I'm suing skylight

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Randal D Zzq

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Verified Reviewer
| map-marker Dayton, Ohio

0 I need my money that was on my card when your representative canceled that card last night I need that money back if possible transfer that money to my cash app so when my next check hits my account

Your customer service representative canceled my card without my consent and I still had 17 and then on the second at 1 am so I will have another hundred dollars upload on the card or in my account that does not have a card because they canceled it however, I do have a cash app account. I do not want the money to go to the Netspend skylight unless it has to I would prefer it to go to my cash app.

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User's recommendation: Don’t even bother with skylight one. They will close your account with money in it don’t even bother but I would like that $17 that you close in my account back send that to my cash app so therefore when my next paycheck comes in that can go straight to in my cash app account. I do not want money going to that account or to any card from that account, I would like to have my money back to or trying to steal illegally out of my account. I want my money back that’s my money I worked for it plus I want that $11 that was legally taken off of my card. I had four seizures on December 26 that’s what I was told because I woke up in the hospital yesterday I came home. I found my card here but , it does not mean that it wasn’t scanned somewhere like he could’ve went to the store or any store and they could’ve just swiped it as debit didn’t have to use a code or the pin code. These cards are like that.

Anonymous
map-marker Bellevue, Washington

Check stubs

I need a statement mailed to my mailing address. Physical address Pamela Stewart 310 Bermuda road Tallahassee 32312 every month..please

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Anonymous
map-marker Doylestown, Pennsylvania

Money was stolen from my account

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All of my money was supposed to have been taken out of an atm an hour away from where I live.. and I am the only one with the atm card..

so how did this happen?

Looks like the company took my money.. and said it will take 90 days to dispute the transaction..

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1 comment
Guest

I have the same problem

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