Skylight One
Skylight One Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skylight One has 1.9 star rating based on 643 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Skylight One to a friend or colleague.
- Rating Distribution
Pros: Direct deposit, Customer service, Easy to use.
Cons: Poor customer service, Everything to do with this card, Charge you for using your money.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skylight One has 1.9 star rating based on 643 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Skylight One to a friend or colleague.
- Rating Distribution
Pros: Direct deposit, Customer service, Easy to use.
Cons: Poor customer service, Everything to do with this card, Charge you for using your money.Recent recommendations regarding this business are as follows: "*** no", "Just trying to get my card working", "Avoid skylight One! Too much headache.", "Don't use this app", "Call me".
Most users ask Skylight One for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Skylight One Reviews
"Inconsistent"
They are the most unreliable company I've ever had to actually give you your paycheck when you're supposed to, then they don't respond to questions about it.
"Trying to activate my card but the website is not responding"
No live assistance to solve my problem very frustrating that there is no one to talk to to resolve my issue
Albuquerque, New Mexico
Trying to activate my card but the website is not responding
No live assistance to solve my problem very frustrating that there is no one to talk to to resolve my issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norristown, Pennsylvania
My pay is not on
The damn people on the phone don't know what the *** there doing don't get there card!!! Pathetic as ***
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Card not working, customer service not accessible
My employer's spending card is not working, and I have tried numerous numbers at Skylight, but no phone call is going through. In addition, my login information is not working. Please help!
Preferred solution: my employee card working
User's recommendation: Just trying to get my card working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Inconsistent
They are the most unreliable company I've ever had to actually give you your paycheck when you're supposed to, then they don't respond to questions about it.
- No pros at this rate
- Inconsistent
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You’re not able to speak with a live agent, and what I need help with is Not in the FAQ. I can’t access my cash and the the approval number they gave me isn’t working, now I can’t speak to an agent
The option to speak to a live agent should be added. I requested a cardholder approval number, but I didn't get the whole number because it was too fast and it wasn't repeated.
Nor am I able to reach a live audience to ask for help. The account already reads $0 and I'm not able to access my money.
Preferred solution: Full refund
User's recommendation: Avoid skylight One! Too much headache.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Liars in customer service
My card was compromised by a scammer who did not get any money from my account. However, I called Skylight customer service to let them know.
An unidentified female intended to transfer me to a supervisor, but before she did, she blocked my account without informing me. I was put on hold and left there. I called again, asked for a manager, and was left on hold for 17 minutes. I called the third time; the representative said that due to the misunderstanding, they would mail me another card that day with a two-day delivery time.
On Tuesday (May 28), the card did not arrive. I called again and they said the card was mailed on Friday, May 24. On Wednesday, the card arrived via FedEx overnight; it was never mailed as stated by the five people I talked to on the phone. The last representative discovered his co-workers' lies and had it shipped overnight to cover.
Being placed on hold and left there should never happen. This cost me fees with my storage company, and I lost Poshmark sales in excess of $120.00.
- Card was cut without knowledge
- Liars in customer service
Preferred solution: I would like to have my conversation pulled and the employees needs to be retrained,
User's recommendation: Do not use this Asain Based customer service ever, they cannot understand whats being said, and they lie.
New York, New York
Horrible Customer Svc. Not willing to assist, listen or allow to speak with a supervisor. Rude, nasty ppl.
I inquired about a charge on my card. My card was canceled before I finished stating my concern regarding the charge. I didn't know where it was from and they just CANCELED it.
User's recommendation: Avoid if possible, find another resource
Reynoldsburg, Ohio
Having trouble activating my card
So. I'm not even using your card because it seems there's so many technical problems. I can't activate my card because it says that I have to complete my verification id and *** WTF
Reynoldsburg, Ohio
Having trouble activating my card
I'm a new employee and was given a skylight card from my employer. I'm having problems activation. s
User's recommendation: Don't use this app
Portland, Oregon
I need somebody to call me 801530****
Call me I need to talk to someone please so I can telling you that I don't know what you you want for real estate money and one in hyy
User's recommendation: Call me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ennis, Texas
Taxes
I havent got my taxes, I sent a picture and prove of address and still havent got any feedback . I sent it on Friday
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scrammed
Someone using my card in MS I live in KY used at a Walmart they wiped out my balance report it immediately while on the phone with skylight they charged my card 2 dollars in overdraft fees before they shut it off of course they found no fraud lol after getting new card someone reported it stolen not me card useless again and another 25 dollars to get a new one looks to me they are the ones doing this to their customers if that is what we our
- Everything they do to you is your fault
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ordered two debit cards now and haven't gotten either one one
Company should send debit cards out before the expiration terrible customer service the only bank I know that doesn't send debit cards before the expiration date
- Easy to track your money easy to use
- Terrible customer service
Preferred solution: Apology
User's recommendation: Right now I would not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor and deceptive customer service
Every time you call someone gives you a different answer. If you ask for a supervisor your call will be placed on hold for 26 minutes then disconnected
- Bad costumer service
Preferred solution: Accountability
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Locked my Skylight One card giving me hard time for no reason
I am abroad and went online to check my income. Over suddenly the server locked me up.
So I can't purchase my ticket to go USA. I am calling them waiting 40 minutes on top they asked me ID verification I sent, so they want more letter proof of address. I sent from my prescription address is there on top, they didn't approved.
I been customer 15 year and seems is personal to those Asian wining on phones like *** stars. Bad customer service
- Bad card no official branch to talk too
Preferred solution: Unlock my money and account
User's recommendation: Terrible experience with customer service
Charlotte, North Carolina
Dissatisfied account Holder
My employer uses NetSpend Skylight ( Brookdale Senior Living) for employees.My account was hacked repeatedly early in January of this year, I have called and talked to various representatives my savings was emptied, disputes were filled, late night phone and emails from representatives verifying my account information which were probably hackers On Wednesday my mobile app informed. me of a problem and to call I called was.
told my account was permanently closed by risk management no warning whatsoever, this action held my direct deposit from being available to me for the. next ten days they say. A detailed review of my account is warranted I'm not sure how much of my money I will have returned to me.
The unauthorized charges. I understand would need to be investigated not my payroll check.i emailed the company only to get autogenerated responses telling me to use my mobile app or the website for my account needs if the account wasn't closed this would be an option not sure this email will get me any closer but it might help the next person avoid this unfortunate ordeal or tighten security of account holders finances as it stands I'm a risk according to your management team, your system is the risk.
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