Chuck M Kqj

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Verified Reviewer

Inconsistent

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They are the most unreliable company I've ever had to actually give you your paycheck when you're supposed to, then they don't respond to questions about it.

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Loss:
$100
Pros:
  • No pros at this rate
Cons:
  • Inconsistent

Preferred solution: Full refund

Oghenetega W

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Verified Reviewer

You’re not able to speak with a live agent, and what I need help with is Not in the FAQ. I can’t access my cash and the the approval number they gave me isn’t working, now I can’t speak to an agent

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The option to speak to a live agent should be added. I requested a cardholder approval number, but I didn't get the whole number because it was too fast and it wasn't repeated.

Nor am I able to reach a live audience to ask for help. The account already reads $0 and I'm not able to access my money.

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Loss:
$585

Preferred solution: Full refund

User's recommendation: Avoid skylight One! Too much headache.

Tommy B Wzs

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Verified Reviewer

Liars in customer service

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My card was compromised by a scammer who did not get any money from my account. However, I called Skylight customer service to let them know.

An unidentified female intended to transfer me to a supervisor, but before she did, she blocked my account without informing me. I was put on hold and left there. I called again, asked for a manager, and was left on hold for 17 minutes. I called the third time; the representative said that due to the misunderstanding, they would mail me another card that day with a two-day delivery time.

On Tuesday (May 28), the card did not arrive. I called again and they said the card was mailed on Friday, May 24. On Wednesday, the card arrived via FedEx overnight; it was never mailed as stated by the five people I talked to on the phone. The last representative discovered his co-workers' lies and had it shipped overnight to cover.

Being placed on hold and left there should never happen. This cost me fees with my storage company, and I lost Poshmark sales in excess of $120.00.

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Loss:
$160
Cons:
  • Card was cut without knowledge
  • Liars in customer service

Preferred solution: I would like to have my conversation pulled and the employees needs to be retrained,

User's recommendation: Do not use this Asain Based customer service ever, they cannot understand whats being said, and they lie.

Anonymous
map-marker New York, New York

Horrible Customer Svc. Not willing to assist, listen or allow to speak with a supervisor. Rude, nasty ppl.

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I inquired about a charge on my card. My card was canceled before I finished stating my concern regarding the charge. I didn't know where it was from and they just CANCELED it.

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User's recommendation: Avoid if possible, find another resource

Anonymous
map-marker Reynoldsburg, Ohio

Having trouble activating my card

So. I'm not even using your card because it seems there's so many technical problems. I can't activate my card because it says that I have to complete my verification id and *** WTF

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Anonymous
map-marker Reynoldsburg, Ohio

Having trouble activating my card

I'm a new employee and was given a skylight card from my employer. I'm having problems activation. s

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User's recommendation: Don't use this app

Anonymous
map-marker Portland, Oregon

I need somebody to call me 801530****

Call me I need to talk to someone please so I can telling you that I don't know what you you want for real estate money and one in hyy

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User's recommendation: Call me

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ennis, Texas

Taxes

Skylight One - Taxes
Skylight One - Taxes - Image 2

I havent got my taxes, I sent a picture and prove of address and still havent got any feedback . I sent it on Friday

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David C Nrf

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Verified Reviewer

Scrammed

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Someone using my card in MS I live in KY used at a Walmart they wiped out my balance report it immediately while on the phone with skylight they charged my card 2 dollars in overdraft fees before they shut it off of course they found no fraud lol after getting new card someone reported it stolen not me card useless again and another 25 dollars to get a new one looks to me they are the ones doing this to their customers if that is what we our

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Loss:
$128
Cons:
  • Everything they do to you is your fault

Preferred solution: Full refund

User's recommendation: Stay away

Daniel C Feb

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Verified Reviewer

Ordered two debit cards now and haven't gotten either one one

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Company should send debit cards out before the expiration terrible customer service the only bank I know that doesn't send debit cards before the expiration date

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Pros:
  • Easy to track your money easy to use
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Right now I would not recommend

Bradley E Ydv

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Verified Reviewer

Poor and deceptive customer service

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Every time you call someone gives you a different answer. If you ask for a supervisor your call will be placed on hold for 26 minutes then disconnected

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Cons:
  • Bad costumer service

Preferred solution: Accountability

User's recommendation: Avoid

Donna S Lcu

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Verified Reviewer

Locked my Skylight One card giving me hard time for no reason

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I am abroad and went online to check my income. Over suddenly the server locked me up.

So I can't purchase my ticket to go USA. I am calling them waiting 40 minutes on top they asked me ID verification I sent, so they want more letter proof of address. I sent from my prescription address is there on top, they didn't approved.

I been customer 15 year and seems is personal to those Asian wining on phones like *** stars. Bad customer service

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Loss:
$1000
Cons:
  • Bad card no official branch to talk too

Preferred solution: Unlock my money and account

User's recommendation: Terrible experience with customer service

Anonymous
map-marker Charlotte, North Carolina

Dissatisfied account Holder

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My employer uses NetSpend Skylight ( Brookdale Senior Living) for employees.My account was hacked repeatedly early in January of this year, I have called and talked to various representatives my savings was emptied, disputes were filled, late night phone and emails from representatives verifying my account information which were probably hackers On Wednesday my mobile app informed. me of a problem and to call I called was.

told my account was permanently closed by risk management no warning whatsoever, this action held my direct deposit from being available to me for the. next ten days they say. A detailed review of my account is warranted I'm not sure how much of my money I will have returned to me.

The unauthorized charges. I understand would need to be investigated not my payroll check.i emailed the company only to get autogenerated responses telling me to use my mobile app or the website for my account needs if the account wasn't closed this would be an option not sure this email will get me any closer but it might help the next person avoid this unfortunate ordeal or tighten security of account holders finances as it stands I'm a risk according to your management team, your system is the risk.

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Anonymous
map-marker Chicago, Illinois

Poor service

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My name is Jennifer Pettigrew, ive ben a Skylight one netspend customer since 2018. I went to US bank (check was drawn from US BANK) in Matteson Illinois on 01/06/2024 "with a positive pay" check ($4389.54) from (skylight one/netspend) and It was required to be verified before cashing.

So since the check had usbank on it i decided to go there to avoid check cashing fees. The teller attempted to cash the check beforeverification ( FIRST MISTAKE) which kicked the check out as fraud. She then called to get the verification code (SECOND MISTAKE) which they provided her with which allowed the bank (usbank) to be paid. She then attempted to cashed the check a second time (THIRD MISTAKE, IM OUT!) which came back as fraud again.

There was nothing she could do therefore I left usbank (without my $4,389.54) and called my issuing bank (skylight financial/ netspend) to void the check. Long story short the check couldn't be voided due to usbank was provided the authorization code which entitled them to the funds. Well (usbank) did receive the funds on the 8th of January and told me they returned it on the 9th, since I was not their customer. Well as of today, January 28th, my issuing bank (skylight/ netspend) says nothing was returned to them.

l've been to usbank several times since the 9th, I even went to a different US bank branch thinking that the original location was trying to cover their mistakes. I also called skylight/netspend several times and i also have a recordingof the supervisor stating "US BANK have the funds, and this was on the 24th of January. I've done nothing wrong. Im a working single mother of 3 children.

Those funds were a loan from my 2023 tax refund and my family are in dire need.

We are facing a Eviction at the end of January due to this mishap. Please look into this matter as to I don't know what to do or where to turn.

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User's recommendation: Don't do business with them. If something goes wrong they won't help

David M Czm

Amazing Communication

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Help me though everything with no problems, help with getting a new card when old card didnt seem to work

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Pros:
  • Good service
Cons:
  • Bad management

Preferred solution: No

Jennifer P Wfs

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Verified Reviewer

Money not protected

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Someone has been going in my account miles away with a cloned card so I write me a skylight check in the amount of 4,000. Check couldnt get cashed anywhere so I had to void the skylight check and its been 2 weeks and I still dont have access to my money.

They have been giving me the run around about putting the money back on my card.

At this point Ill deal with the scammers by just locking my card but I dont have my funds returned from them yet. Im am very unsatisfied with them one been a customer for 9 years and they are playing with my money.

View full review
Loss:
$4
Cons:
  • Unprotected funds

Preferred solution: Full refund

User's recommendation: DO NOT USE SKYLIGHT ONE THEY DONT CARE ABOUT CUSTOMERS

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