Skylight One Phone Numbers and Emails

Toll-Free Number:

  • (888) 606-9800
    Skylight One
Send Message

Customer Service:

  • (866) 387-7363
    NETSPEND
  • (877) 402-5823
    Skylight One
  • (877) 814-7679
    Skylight One

Skylight One Emails:

Customer Service
NETSPEND, Skylight One
Legal
Media
president@netspend.com
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Skylight One Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Skylight One Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Skylight One is 8886069800. 62% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Skylight One may ask you for the following information to identify you as a customer: first and last name, social security number or email.

View full overview ›

How to Contact Skylight One Customer Service?

Most Popular Number:

(888) 606-9800
Skylight One
Total calls: 3 094 Issues resolved: 83 Last call: Jul 19, 2024

You can contact Skylight customer service through several dedicated phone lines to address customers' needs. The toll-free Skylight One customer service phone number is 1-888-606-9800, which can be used for general inquiries and assistance. Similarly, Skylight customer service also provides other phone numbers for easy access. For instance, the Skylight paycard number to contact the NETSPEND team is 1-866-387-7363. You can also contact Skylight customer service at 1-877-402-5823 and 1-877-814-7679. These Skylight paycard numbers are designed to assist customers with their specific requirements professionally and efficiently.

Skylight One customer service team strives to provide as much as possible of service to its customers. However, Skylight Card customer service hours are limited but available throughout the week. The Skylight card customer service hours begin at 8 AM and end at 10 PM CT on weekdays, i.e., from Monday to Friday. Similarly, on weekdays, the Skylight customer service team is available from 8 AM to 8 PM CT. While there is no 24-hour customer service, you have a comprehensive communication time frame to contact the Skylight One customer service team and resolve your issues promptly.

Skylight customer service also provides its customers with online help via the official website. The Skylight website features a live chat option on the bottom right corner of the screen to make it easier for customers to contact the Skylight customer service team. Customers can initiate a chat with virtual assistants and live chat agents by clicking on it. Skylight One customer service's virtual assistant is available 24/7 and can assist customers with multiple common topics. Alternatively, if your issues still need to be solved by the virtual assistant, the Skylight customer service live agents are available during regular business hours. Apart from the chat feature, the website offers other options to contact the Skylight One customer service team, such as email, call, and even mail. Choose the contact option that best suits you. Alternatively, you can directly contact the Skylight customer service team by emailing them at customerservice@netspend.com.

PissedConsumer Club

Contact Information

Skylight One Website:

Skylight One Help Center:

Corporate Office Address:

SKYLIGHT FINANCIAL, INC
PO Box 2136
Austin, Texas 78768
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8 AM - 6 PM CT

Saturday - Sunday: 8 AM - 5 PM CT

More contact details

Fax:

+1 (888) 628-9125

Skylight One Rating Based on 637 Reviews

Rating details

1.9
more details
Customer service
Reliability
Website
Product or Service Quality

Rating stats

Rating trend

How Good is Skylight One's Customer Service?

Radames Zca
Radames Zca
Feels Satisfied | May 30, 2024

I asked why my direct deposit was late

Read full quote
Cowan Eat
Cowan Eat
Feels Disappointed | Jan 20, 2024

I have tried to reach a live person to help me with my situation...no response

Read full quote
Chesky Ngu
Chesky Ngu
Feels Satisfied | Aug 30, 2023

Excellent

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Amyla Qii
Amyla Qii
Feels Disappointed | May 16, 2023

My card isn't here should have been here yesterday

Read full quote
Amanda M Qes
Amanda M Qes
Feels Satisfied | Feb 19, 2023

Someone is using my husband name on a bank card my husband name is jimmy moore he does not know how to read or have a bank account

Read full quote
Adaliz Hdk
Adaliz Hdk
Feels Disappointed | Jan 01, 2023

Trick me out of 47 dollars

Read full quote

Summary of Skylight One Customer Service Calls

5K TOTAL
CALLS
02:54 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skylight One?

Cards Question:

  • “Lost my card”
  • “I don't know what to do the back of my card peeled off”
  • “No money on my card”

Account Question:

  • “My account is all messed up.”
  • “Can't get into my account”
  • “My account”

Payments and Charges Question:

  • “Charges on my card not that are not my charges”
  • “Fraud alert on my account card is block”
  • “Try to make a payment bit it not going through”

Request for Information Question:

  • “Need help activating my card”
  • “About my dispute I filed”
  • “To check my balance”

Activation/ Cancellation Question:

  • “To reactivate a canceled card”
  • “Cancel card order”
  • “Cancel card”

Product/ Service Question:

  • “Screen doesn't work. Does not connect to wifi”
  • “I can not c Connect my Google calendar to Skylight.”
  • “Need online access to card”

Shipping and Delivery Question:

  • “To p get the fed x tracking number card was suppose to be here today”
  • “Haven't got paid today yet”
  • “Haven't received my new card.”

Refund Question:

  • “Why haven't I received my refund”
  • “Need refund”
  • “To make sure i get a refund deposited into my account”

Return/ Replace Question:

  • “I want to change my password”
  • “Received a check and it has been returned! The person who issued it will not contact me”
  • “Change my email”

Employment Question:

  • “Paycheck”
  • “Check stubs”
  • “Paycheck has not deposited”

Staff Question:

  • “Speak with customer service”
  • “I need to speak to a customer service”
  • “Customer service”

Website/ Application Question:

  • “App trouble”
  • “Website won't let me in”
  • “I can not input my 6-digit validation code. Ur site is down”

Other Question:

  • “Nesesito la pagina para cuando retire dinero me salga en mi celular”
  • “Need my koney”
  • “Update address”

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