victoria r Qxc

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Verified Reviewer

Terrible experience, scammed.

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Skylight One - Terrible experience, scammed.
Skylight One - Terrible experience, scammed. - Image 2
Skylight One - Terrible experience, scammed. - Image 3
Skylight One - Terrible experience, scammed. - Image 4

I went to a different state and tried to make a purchase, my card declined and i couldnt log into my account. i called the help number and got transferred back and forth.

it was my birthday and i wasted two hours of my life trying to get to someone who could help me. i got to the person who could actually help me and they told me to email them a photo of my social security card and a picture of my license. i told them no i cant do that number one because i was on vacation and number two because thats just weird. thats how identitys get stolen.

and my mom was with me because im a minor and the employee freaked out telling me to call back when i was alone. she was unhelpful and everyone who i was transferred to couldnt help me at all.

this company is already sketchy enough but i didnt have a bank account so i had to get my paycheck somehow. do not use even as your last resort

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Loss:
$300
Pros:
  • Easy to sign up
Cons:
  • Terrible customer service

Preferred solution: my money i saved up for months for this trip

User's recommendation: DONT DO IT

Anonymous
map-marker Atlanta, Georgia

Jtrosclair2@***.com

First of all skylight is the sorriest card company out there my card was stolen for me then when I finally got my card in on a different address where I moved to they did not me my other drive protection and I never got it then I had to go over and over them with them about why did they give me a new card when I wanted the same car with the same company so I could get my overdraft protection and it shows that my card was stolen so yes I'm upset and mad and pissed off so I'm going to go ahead and get a lawyer and I'm suing skylight

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Randal D Zzq

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Verified Reviewer
| map-marker Dayton, Ohio

0 I need my money that was on my card when your representative canceled that card last night I need that money back if possible transfer that money to my cash app so when my next check hits my account

Your customer service representative canceled my card without my consent and I still had 17 and then on the second at 1 am so I will have another hundred dollars upload on the card or in my account that does not have a card because they canceled it however, I do have a cash app account. I do not want the money to go to the Netspend skylight unless it has to I would prefer it to go to my cash app.

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User's recommendation: Don’t even bother with skylight one. They will close your account with money in it don’t even bother but I would like that $17 that you close in my account back send that to my cash app so therefore when my next paycheck comes in that can go straight to in my cash app account. I do not want money going to that account or to any card from that account, I would like to have my money back to or trying to steal illegally out of my account. I want my money back that’s my money I worked for it plus I want that $11 that was legally taken off of my card. I had four seizures on December 26 that’s what I was told because I woke up in the hospital yesterday I came home. I found my card here but , it does not mean that it wasn’t scanned somewhere like he could’ve went to the store or any store and they could’ve just swiped it as debit didn’t have to use a code or the pin code. These cards are like that.

Anonymous
map-marker Bellevue, Washington

Check stubs

I need a statement mailed to my mailing address. Physical address Pamela Stewart 310 Bermuda road Tallahassee 32312 every month..please

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Anonymous
map-marker Doylestown, Pennsylvania

Money was stolen from my account

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All of my money was supposed to have been taken out of an atm an hour away from where I live.. and I am the only one with the atm card..

so how did this happen?

Looks like the company took my money.. and said it will take 90 days to dispute the transaction..

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1 comment
Guest

I have the same problem

Heather S Wrz

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Verified Reviewer

I need help resolving this problem right now

I need to resolve this issue i tried to send money to my netspend card from my skylight account how can we fix this right now

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Pros:
  • No pros as of now
Cons:
  • Refuses to listen to me

Preferred solution: How to resolve this issue

Anonymous
map-marker Buena Park, California

Horrible card give money back

Money was stolen off the debit card and giving me the run around ..do not have anything to do with this card..2 times money was gone ..worst customer service .

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User's recommendation: Don't bother

Austin M Rsy

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Verified Reviewer

Scammers

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Been on the phone for the past hour trying to get the to reimburse $25.42 of fees that they love taking out of my account. They don't value their customers like most banks do!!!

Customer service is beyond ridiculous and good luck trying to reach a manager when you need them. Definitely planning to switch banks soon!!!

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Loss:
$25
Cons:
  • Good luck getting a refund
  • No empathy for their customers
  • Worst customer service ever

Preferred solution: Full refund

User's recommendation: Save yourself time and bank somewhere else

Elenna Irx

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Verified Reviewer
| map-marker Williamsburg, Virginia

I keep getting paid later and later

My account will tell me my payment is pending and will keep me waiting for 12+ hrs. It didn't start off that way what's going on

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Betty B Iud

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Verified Buyer
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Verified Reviewer

They closed my account because I loaded money on it two different transaction.

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Skylight One - They closed my account because I loaded money on it two different...
Updated by user Aug 16, 2023

I’m still waiting on my check. I’m late with my bill because they haven’t did my check yet. I have been with them for 12 years and they treat me like that.

Original review Aug 16, 2023

I had a bill to pay so I loaded money two different time. So they closed my account and havent gave me money yet.

Im very pissed off because that threw me to be late on my bill. I dont feel like they should hold my money like that. This happen July 23 of this year and today date is August 16 and I still dont have my money.

Different people are telling me different stuff. Sad how people are.

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Loss:
$1343
Pros:
  • No good
Cons:
  • No good

Preferred solution: Apology

Isaah G

My card is blocked and your call service is down

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My lawyers will be involved. You are not allowed to freeze my card.

And they wont answer the phone calls. If this issue isnt resolved by the end of today I will file a lawsuit. I got bills to pay and if Im late yall are paying the late fees. Im so done with this terrible excuse of a bank.

Always locking your card when ur the one using it. Always making it a huge problem to unlock ur card even though your the one who made the purchase.

No customer phone number will answer theres no update on ur page saying your down. I had 3 of my friends call the number not one answer.

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Cons:
  • Irresponsible
  • Unreliable

Preferred solution: I want my card unlocked. It shouldn’t have been locked in the first place. I didn’t make any irregular purchases so it makes absolutely no sense

User's recommendation: I would never recommend this even to someone I hate

Benjamin C Qkd

Mo ey took

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Skylight One - Mo ey took
Skylight One - Mo ey took - Image 2

I was at work when all this happen I work for Vitas Healthcare so I drive a lot and I do t look at my for when I drive so when I came to my stop I seen I had a message and look and I seen what was going on and I didn't understand what was going on because I have my card in my wallet and no one else's has it so I seen what was happening so I went to the wellfrgo bank and took out 150 because that's all it would allow me to so then cancel it

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Loss:
$606
Pros:
  • Good to have
Cons:
  • Things like this may happen

Preferred solution: Full refund

User's recommendation: Pay attention to your mobile banking

Marian P Yos

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Verified Reviewer

Received a check and it has been returned! The person who issued it will not contact me

I was issued a check that has been returned. The person who issued me the check will not return my calls

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Loss:
$630

Preferred solution: I would like the person to give me the money owed plus fees charged from my bank!

Adriana A Lkj

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Verified Reviewer

Stolen money is not protected

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I believe someone cloned my card and withdrew money. I called to make a report, and they denied my claim.

They said that I used the card and that I withdrew the money. No proof of this, just their word.

I will never bank with them again. They are a farse of a company

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Loss:
$200
Cons:
  • No protection against theft

Preferred solution: Full refund

User's recommendation: Don’t bank with them

Destinie M Tlw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Scammers

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Skylight One - Scammers
Skylight One - Scammers - Image 2
Skylight One - Scammers - Image 3

This bank is a scam and a mess , how yall have payback awards available that we can activate but yall aint giving nobody a dime back for , I called twice and a woman help activate the rewards for me she told

Me to wait a month for the money back but on the website it says money come in 48hours , yall false advertise everything and when somebody call about it its always a excuse or yall can never get a manager otp .. I been using my rewards for a month still no money and dont do

A dispute the workers or the manager the whole team

Knows nothing about fraud thats why they dont give you no

Money back at all dont

Waste yall

Time

On this company , they are scammers they do not care about fraud or false advertising they aint tryna give you a dime back for nothing and they have a worker who

Always hangs up

On you soon he hear your voice !! Getting paid to lie is what they do lol

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Loss:
$80
Cons:
  • Scamyou

Preferred solution: My money that y’all Owe me from Rewards

User's recommendation: They will scam you don’t do it