Heather S Wrz

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Verified Reviewer

I need help resolving this problem right now

I need to resolve this issue i tried to send money to my netspend card from my skylight account how can we fix this right now

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Pros:
  • No pros as of now
Cons:
  • Refuses to listen to me

Preferred solution: How to resolve this issue

Anonymous
map-marker Buena Park, California

Horrible card give money back

Money was stolen off the debit card and giving me the run around ..do not have anything to do with this card..2 times money was gone ..worst customer service .

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User's recommendation: Don't bother

Austin M Rsy

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Verified Reviewer

Scammers

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Been on the phone for the past hour trying to get the to reimburse $25.42 of fees that they love taking out of my account. They don't value their customers like most banks do!!!

Customer service is beyond ridiculous and good luck trying to reach a manager when you need them. Definitely planning to switch banks soon!!!

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Loss:
$25
Cons:
  • Good luck getting a refund
  • No empathy for their customers
  • Worst customer service ever

Preferred solution: Full refund

User's recommendation: Save yourself time and bank somewhere else

Elenna Irx

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Verified Reviewer
| map-marker Williamsburg, Virginia

I keep getting paid later and later

My account will tell me my payment is pending and will keep me waiting for 12+ hrs. It didn't start off that way what's going on

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Betty B Iud

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Verified Buyer
|

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Verified Reviewer

They closed my account because I loaded money on it two different transaction.

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Skylight One - They closed my account because I loaded money on it two different...
Updated by user Aug 16, 2023

I’m still waiting on my check. I’m late with my bill because they haven’t did my check yet. I have been with them for 12 years and they treat me like that.

Original review Aug 16, 2023

I had a bill to pay so I loaded money two different time. So they closed my account and havent gave me money yet.

Im very pissed off because that threw me to be late on my bill. I dont feel like they should hold my money like that. This happen July 23 of this year and today date is August 16 and I still dont have my money.

Different people are telling me different stuff. Sad how people are.

View full review
Loss:
$1343
Pros:
  • No good
Cons:
  • No good

Preferred solution: Apology

Isaah G

My card is blocked and your call service is down

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My lawyers will be involved. You are not allowed to freeze my card.

And they wont answer the phone calls. If this issue isnt resolved by the end of today I will file a lawsuit. I got bills to pay and if Im late yall are paying the late fees. Im so done with this terrible excuse of a bank.

Always locking your card when ur the one using it. Always making it a huge problem to unlock ur card even though your the one who made the purchase.

No customer phone number will answer theres no update on ur page saying your down. I had 3 of my friends call the number not one answer.

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Cons:
  • Irresponsible
  • Unreliable

Preferred solution: I want my card unlocked. It shouldn’t have been locked in the first place. I didn’t make any irregular purchases so it makes absolutely no sense

User's recommendation: I would never recommend this even to someone I hate

Benjamin C Qkd

Mo ey took

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Skylight One - Mo ey took
Skylight One - Mo ey took - Image 2

I was at work when all this happen I work for Vitas Healthcare so I drive a lot and I do t look at my for when I drive so when I came to my stop I seen I had a message and look and I seen what was going on and I didn't understand what was going on because I have my card in my wallet and no one else's has it so I seen what was happening so I went to the wellfrgo bank and took out 150 because that's all it would allow me to so then cancel it

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Loss:
$606
Pros:
  • Good to have
Cons:
  • Things like this may happen

Preferred solution: Full refund

User's recommendation: Pay attention to your mobile banking

Marian P Yos

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Verified Reviewer

Received a check and it has been returned! The person who issued it will not contact me

I was issued a check that has been returned. The person who issued me the check will not return my calls

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Loss:
$630

Preferred solution: I would like the person to give me the money owed plus fees charged from my bank!

Adriana A Lkj

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Verified Reviewer

Stolen money is not protected

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I believe someone cloned my card and withdrew money. I called to make a report, and they denied my claim.

They said that I used the card and that I withdrew the money. No proof of this, just their word.

I will never bank with them again. They are a farse of a company

View full review
Loss:
$200
Cons:
  • No protection against theft

Preferred solution: Full refund

User's recommendation: Don’t bank with them

Destinie M Tlw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Scammers

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Skylight One - Scammers
Skylight One - Scammers - Image 2
Skylight One - Scammers - Image 3

This bank is a scam and a mess , how yall have payback awards available that we can activate but yall aint giving nobody a dime back for , I called twice and a woman help activate the rewards for me she told

Me to wait a month for the money back but on the website it says money come in 48hours , yall false advertise everything and when somebody call about it its always a excuse or yall can never get a manager otp .. I been using my rewards for a month still no money and dont do

A dispute the workers or the manager the whole team

Knows nothing about fraud thats why they dont give you no

Money back at all dont

Waste yall

Time

On this company , they are scammers they do not care about fraud or false advertising they aint tryna give you a dime back for nothing and they have a worker who

Always hangs up

On you soon he hear your voice !! Getting paid to lie is what they do lol

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Loss:
$80
Cons:
  • Scamyou

Preferred solution: My money that y’all Owe me from Rewards

User's recommendation: They will scam you don’t do it

Danielle H Mxl

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Verified Reviewer

Card keeps getting locked for various reasons

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My fiancés card keeps getting locked, up to a WEEK at a time with no other way to access our money. The time it was closed off for a week, it was due to a breech in security.

Our card was locked on a Saturday without warning for a system wide update. Its now Sunday and the card is still closed off for access. We really need access to our money.

This is not okay. We are going to a credit union.

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Preferred solution: Stop locking our accounts. We need access to our hard earned money.

User's recommendation: Do not use this card company

Helen C Btt

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Verified Reviewer

My online account is constantly hacked. Just had 260 stolen from account Never a supervisor available to talk to. Terrible customer service

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Skylight One - My online account is constantly hacked. Just had 260 stolen from account...
Updated by user Aug 05, 2023

Netspend blocked me from having a card for life. They informed that they could not protect my account so I could never have an account with them.

Wouldn’t give me any other info except i was a security risk. Since my Netspend card was my tip card at work I had to wait 3 weeks for my tips in my paycheck.

Original review Jul 06, 2023

Their online banking has terrible security measures. Hackers allowed to access my account constantly and change my information.

They make virtual cards and rob you. Skylight wants me to wait at least 2 weeks to get my money back.

View full review
Loss:
$260
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Don’t do it

1 comment
Guest

Skimmer on atm, I lost $300. They do nothing to protect your money. Recovered $0

Eric P Hzi

Never got my money and they denied my claim

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I was a subcontractor on a job well the general contractor uses skylight one prepaid card well when I got the card in the mail the money was not on there it was already spent so I call the general contractor and they put the money on the card so I disputed the transaction and they denied it saying they had documents and I could never get a hold of a supervisor and the dispute department they are crooks and thieves I work hard for that money and for them to do that is a shame

View full review
Loss:
$253500

Preferred solution: Full refund

User's recommendation: Don’t ever use there services

Eric P Hzi

My claim

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I was a subcontractor on a job well the general contractor use this prepaid card that was skylight so it was supposed come in the mail well a card came inthe mail come to find out the money was spent on the card well I file a dispute and they said there was no error I ask for proof that I made these transactions and they cant show me or tell me anything they just say allow 10 days for documentation its been 3 months there crooked do not use or get this card

View full review
Loss:
$2535
Cons:
  • There the worst customer services and company ever

Preferred solution: Full refund

User's recommendation: Don’t ever use this card ever they are crooks and take advantage of American citizen

Lawrence J Fpg

My anytime alerts is not working on my phone

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My anytime alerts are not coming on my phone to tell me all things on my phone so what else can I do

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Preferred solution: I want my anytime alerts to come to my phone